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Jenna Myers

Research Findings

How technology developers can shape the future of work without leaving workers behind

June 29, 2023

The rise of ChatGPT and other generative AI models has taught creative and white collar professionals what many workers have long known: technological change can inspire fear and uncertainty about the future of work.

Yet, experts are increasingly getting out of the prediction business. Rather than estimating how many jobs or tasks will be displaced by new technologies, they remind us that the path of technological change is shaped by our collective choices. In fact, emerging technologies may impact the quality of work more than the quantity of jobs available.

Governments have released policy guidelines that outline principles for protecting our privacy and rights at work. Unions are seeking new ways to influence issues around data use and surveillance. Even some employers are stepping up to lead efforts to retrain and upskill displaced workers.

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