Author Archives

Jillian Chown

Research Findings

When implementing new practices, engage employees in a process of co-creation

November 18, 2021

Organizations are often a mess. Managers implement all sorts of organizational controls (for example, processes, practices, rules and incentives) to coax employees to do their work in particular ways. Employees often defy managers, performing their work the way they want.

The outcome? Employees feel frustrated that managers are constantly bugging them to perform their work in particular ways that they feel aren’t actually effective. And managers are frustrated that all the work they do to define standardized practices and processes to help their employees is meaningless because the employees don’t actually do what they are told.

A key question for scholars and practitioners alike is how to address this enduring tug of war.

Continue Reading…