Monthly Archives

August 2019

Research Findings

The “voice bystander effect”: Why employees often see something but say nothing

August 21, 2019

When frontline employees speak up candidly, organizations become more effective. Because such employees are often in direct contact with customers and production processes, they tend to encounter important issues and develop valuable ideas and opinions that can help correct for problems on the horizon. Therefore, when employees freely express their thoughts, organizations benefit by being able to quickly spot errors or mistakes, as well as innovate products and systems.

The problem, however, is that employees frequently fail to speak up or voice their concerns in the workplace. Consequently, problems fail to be escalated in a timely manner to leaders in upper management who can act on them. Often, workplace issues linger for a frustratingly long time, even when everyone on the frontlines knows about them. This becomes evident across a range of domains—from safety concerns with products or equipment to cases of sexual harassment.

Why don’t people speak up about workplace issues that are obvious to everyone around?

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Research Findings

Segmenting the online job market: Avoiding black holes and recruiting purple squirrels

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August 14, 2019

Many view the Internet as the ultimate labor market tool. By massively expanding information about job openings (through job posting sites like and job seekers (through social media sites like LinkedIn), the internet has reduced the information boundedness problem that plagued earlier labor markets.

But greater exposure to information on both sides of the labor market is insufficient for an expanded opportunity. In fact, it could lead to greater segmentation of the workforce.

To learn more about how the internet has transformed the market for labor, we interviewed 61 HR professionals in two southern metro areas in the US. We asked them to explain how they used the internet for posting jobs, recruiting workers, and reviewing job applicants. The results revealed two very different ways in which organizational actors perceive the online labor market.

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Research Findings

Why some immigrant entrepreneurs thrive where African-American entrepreneurs cannot

August 7, 2019

It’s a puzzle that social scientists have tried to solve for decades: How can immigrants come to the United States and achieve more economic mobility than African Americans, even when they start out with equal amounts of human, financial, and cultural capital?

For a variety of reasons, immigrants commonly use entrepreneurship as a mobility strategy.

The mobility prospects for immigrants in wage and salary employment can be low. Immigrants’ credentials, such as a law degree from back home, may not be formally recognized in the United States. In addition, many immigrants may not know English well, and they may experience racial or ethnic discrimination when applying for jobs.

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